Common Questions
Frequently Asked Questions
Straight answers on pricing, timelines, compliance and project management.
Pricing & Quotes
Pricing & Quotes
How do you price a fitout or renovation?
Every job is quoted as a fixed price based on a site visit or detailed plans, broken down by trade and stage, so you know exactly what you're paying for before work starts.
Is your initial quote free?
Yes. Site visits and quotes are free and typically returned within 24-48 hours.
Do prices change once the job starts?
Only if the scope changes — and if it does, you'll see the variation in writing and approve it before it's carried out.
Do you require a deposit?
Yes, a deposit secures your place in the schedule, with progress payments tied to project milestones, not arbitrary dates.
Timelines
Timelines
How long does a typical commercial fitout take?
Depends on scope, but most commercial fitouts run from 3-10 weeks once approvals are in place; we'll give you a specific program in your quote.
Can you work after hours or on weekends?
Yes, particularly for live retail, hospitality and occupied office sites where trading hours can't be disrupted.
What happens if my project is delayed by council or landlord approvals?
We flag approval dependencies early in the quoting stage and build realistic float into the program so surprises don't blow out your opening date.
Do you guarantee handover dates?
We commit to a program milestone schedule and communicate immediately if anything upstream (approvals, supplier lead times) puts a date at risk — no radio silence.
Insurance, Licensing & Compliance
Insurance, Licensing & Compliance
Are you licensed and insured?
Yes, Brobuilt Fitouts operates fully licensed and insured for commercial and residential work across NSW.
Do you handle DA and council approvals?
We coordinate approvals as part of project management, working with your architect, certifier or the relevant council/centre management.
Do you work with insurance assessors on repair jobs?
Yes, we regularly liaise directly with loss adjusters and assessors to scope and deliver insurance repair work.
What safety standards do you follow on-site?
All work follows WHS-compliant site practices, including site inductions, signage and protective measures for occupied buildings.
Project Management
Project Management
Will I deal with the same person throughout the project?
Yes — you have a single point of contact from quote through to handover, usually the same person who scoped your job.
How do you keep clients updated during a project?
Regular scheduled updates (frequency agreed upfront), plus direct phone/email access rather than routing through a call centre.
Do you manage other trades (electrical, plumbing, data)?
Yes, full trade coordination is part of our project management service, so you're not managing multiple contractors yourself.
What happens if something is found to be non-compliant once work starts?
We flag it immediately, explain the options and cost implications, and get your sign-off before proceeding.
Commercial Fitouts & Shopfitting
Commercial Fitouts & Shopfitting
Can you fit out a space while it's still trading?
Yes, staged and after-hours delivery is one of our core capabilities for live commercial and retail environments.
Do you have experience with shopping centre management requirements?
Yes, including centre-specific compliance documentation, insurance certificates and induction requirements — see our District 1 project.
Can you deliver a fitout to a fixed lease or opening date?
Yes — programs are built backward from your locked-in date, with liquidated damages risk factored into planning.
Residential & Maintenance
Residential & Maintenance
Do you do smaller residential jobs, or only large renovations?
We take on everything from a single joinery piece to a full kitchen or internal renovation.
Can you match existing joinery, timber or finishes in an older home?
In most cases yes — we assess on-site and source matching or complementary materials.
What's included in a “make good”?
Typically reinstating a tenancy to its base-building condition per your lease — we scope this against your actual lease document, not a generic checklist.
Do you offer ongoing maintenance agreements?
Yes, for commercial and residential clients who want a single trusted contractor on call rather than sourcing new trades each time.
Do you provide a warranty on completed work?
Yes, all work is covered under standard trade warranty terms, outlined in your handover documentation.
Still have a question?
Call 0478 007 472 or send through your project details and we'll come back to you within two business days.